AI Powered Smart Recruitment | Automation Platform

Role of AI Based Recruitment Chatbot | In-Depth Guide

Posted On: Aug 19, 2021

Have you ever heard of Recruitment chatbot that uses AI? Well, it may sound like a movie to you! If talking to a robot refers to a distant possibility, we are pleased to inform you that the future has arrived. Today, interactions with virtual assistants are a reality in companies and bring many benefits, improving service and relationships with customers and consumers. Continue reading the content that explains how Recruitment chatbot interviews work, what the advantages of using it, and how this technology is a great ally of Human Resources managers.

Functioning of Artificial Intelligence & Recruitment chatbot

First, you need to understand how Artificial Intelligence (AI) works. In a clear and objective way, it can be divided into three parts:

Database: a set of information that will support the system's forecasts and findings.
Algorithms: “agents” that will take into account the data stored in the system so that, using them as support, they can choose the best decisions.
Interface: the part where the interaction takes place, in which the technology captures the requests and acts according to the presets.

How AI in recruiting is replacing traditional hiring process

Using an AI-powered chatbot as a part of your recruiting process

Being an HR manager, with thousand tasks in your to-do list to do, it might be overwhelming to respond to all the requests or give feedback to candidates. So how do you find the perfect candidate without spending hours? Well, as technology evolves, AI in recruitment is gaining huge demand in the modern world. It can do almost anything from saving time to improving the quality of hiring through standardized job postings. However, have you ever thought about using an AI-powered chatbot as part of your recruiting process? Well, if not, here is the answer - why you should consider using an AI-powered chatbot. According to a survey conducted by Userlike, 99% of people have used a chatbot, and nearly 80% of those rates the experience was favorable.

Applications of chatbot in recruiting sector

Acquisition of talents ‍

In the recruitment process, a bot is useful in several ways when interacting with the candidate - from conducting the first screening among professionals interested in the vacancy to scheduling interviews to the recruiters' available schedule, also including the ability to ask candidates questions about the selection process. Benefits: it reduces the time of the recruitment process, improves the flow in the case of vacancies with a high volume of candidates, helps to select talent, keeps candidates informed, and improves their experiences with the company.

Onboarding

‍ A chatbot does not need to completely master the onboarding process, but it can serve as a way to help new employees in the initial stage, in which they are still trying to understand the dynamics of how the company works. The bot can respond to new employees about benefits, the scope of work, information on who to contact if you need to speak to someone in another area, company culture, and opportunities for growth within it. Benefits: It strengthens the company's culture and the employee experience, in addition to making the onboarding process more agile and interactive.

Bureaucratic issues ‍

Vacation requests can be made and approved via chatbots, making the process easier for both managers and employees. Also, in bureaucratic matters, the bot can ask deeper questions about company policies, payrolls, and benefits management. Benefits: it makes employees aware of their rights and makes it easier for them to quickly resolve day-to-day bureaucracies.

Internal communication ‍

Human resources often send updates and company news, such as a notice from the CEO or an invitation to an event. The chatbot can take on the role of disseminating these messages, sending the information directly to the employee. Benefits: keeps employees informed and engaged, improves the talent retention rate, and collaborates with employer branding.

Trainings ‍

In today's job market, continuous learning is a highly valued skill. Integrating a chatbot into training is a way to deliver a relevant and interactive experience to staff. In addition to accessing training content and viewing recommended tasks, they can test the knowledge gained through question-and-answer quizzes. Benefits: Improves training accuracy and allows people to easily assess acquired knowledge. Must read:- Artificial Intelligence in Recruitment Process - Complete Guide

How does a Recruitment chatbot interview work?

By using chatbot, the Human Resources manager can count on an extra facility when choosing the ideal candidate simply and objectively. In practice, interviews conducted by virtual assistants can be technical, for example, a cultural fit test or even a checklist of basic job requirements. As the selection process takes time, chatbot interviews can speed up this step. Thus, they can be applied to publicize the vacancy on social networks, for example, when the candidate interacts with the company applying for the job. Thus, with the help of the virtual assistant, the HR department can pre-select candidates for the position. For this, the manager organizes a series of pre-defined interactions to verify if the candidate has the skills and knowledge required for the position. The chatbot interview works as a filter, recruiting only candidates with a profile for the role. Furthermore, the dialogues between the software and the interested party will form a database for the company, in addition to the curriculum. This way, it is easier for the recruiter to find a compatible profile in future selections.

Conclusion

Chatbots do not come to avoid human contact, so important in HR, but to optimize processes and save time that professionals can dedicate to what matters, attracting and attracting talent to their companies. In addition, it must be taken into account that the new artificial intelligence software has made it possible to develop systems that offer very precise and personalized responses to the specific needs of users, making it very difficult to differentiate them from an interaction with a human being.

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