Will AI replace HR in the hiring process?
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Will AI replace HR in the hiring process?

Posted On: Sep 20, 2021

No, artificial intelligence cannot replace humans if the work is done creatively. The change will occur only regarding the automation of tasks where only repetitive activities will be taken over by AI technology. Thus, artificial intelligence cannot replace humans if the work is done creatively AI cannot replace HRs or recruiters. Artificial Intelligence (AI) is progressing at an unbridled pace transforming everything in its path and computers are taking over repetitive human tasks. employees must prepare themselves for their future new co-worker, the AI. For instance, if you look at a Tesla factory or departmental stores these days, you won't find many people there anymore. It's robots and machines handling the packages we order.

AI chatbots can't recruit

The bots do not select candidates; they only carry out a pre-selection process. Like an assessment, applicants are put through their paces in the first step, but this evaluation does not do a final recruitment of suitable candidates. Many steps are required after the first screening to win the right people for the company especially in the current market.


If a company is looking for the proverbial needle in the haystack, then HR employees or personnel consultants must actively approach potential candidates. Hr department of the companies must arouse interest through individual discussions and draw attention towards the company. Furthermore, if the candidate is not motivated or if he/she is unsure whether the respective target company corresponds to his ideas or not, these questions need to be examined in detail in a personal interview, which is not possible for a chatbot to answer.

Misunderstandings and miscommunication in the recruiting process

Today artificial intelligence through chatbots, allows a discussion within the framework of a precise script: it asks candidates questions about their background, skills, appetite and conducts the conversation accordingly to their responses. But the process does not go beyond this discussion.


Whereas the recruiter's role is to build trusting human relationships with candidates and to understand their expectations and ambitions. That is something that AI can't do, and applicants aren't ready to accept mechanical technology.

The power of Decision-making

Making the best decision requires several skills: understanding the candidate's personality, feeling their emotions, asking questions, and finding the answers by adapting their gaze. No AI is capable of such a performance, unlike the recruiter.

Difficult to maintain contact, even from a distance

Human contact is one of the keys to successful recruitment. If we take the example of interviews carried out at a distance, even candidate who is 10,000 km away will always feel more connected with a video call and a responsive human over a robot.


If we limit the recruitment process to tests and techniques carried out on a computer without any human intervention in the selection process, you can be sure that the candidate will not feel connected with the company in any way. In the context of war for talent, the recruiter's role is essential in the humanization and personification of the company.

Wrapping Up

Technologies can speed up the bureaucratic process of companies, but human beings remain indispensable for the execution of this artificial intelligence. This technology only exists on account of human beings and will only work through them. The intention behind AI technology is, recruiters can focus more on in-depth interviews and can hire employees with high potential that can be a great cultural fit for each company.


Thus, Artificial intelligence needs to be used wisely and conscientiously and this is only possible with a human monitoring these services. The idea is precisely to further humanize the processes and bring more impartiality and inclusion to companies.


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